Technical Support
Get the Help You Need With Flexible Technical Support Packages
There are no one-size-fits-all solutions for software technology support. Every business and team has different needs, so we built flexibility into our business software support services. Mix and match service options to create a technical support package delivering the right level of support for your custom software and applications.
Keeping Your New Software Product Operating Smoothly Behind the Scenes
Proactive And Reliable Software Support
Software issues are stressful, especially when they affect critical business processes. Our team is experienced in mitigating issues and providing ongoing service and support to keep systems running.
Customizable And Flexible Solutions
Everything is better when customized to your business and processes. From software development services to technical support, our services are tailored to how your company, team, and users work.
Collaborative and supportive
We are partners in this. The “always go above and beyond” mentality is strong in our company culture because we want to see your business succeed. Every conversation starts with listening to your needs and concerns, then working together to develop a solution.
“Weather Shield has partnered with Sartell since 2014. During this time, Sartell has developed numerous custom applications, including an extremely complex and sophisticated Configure-Price-Quote (CPQ) system for Weather Shield’s custom window and door business. Pam Sartell (owner) and her team made it a priority to understand Weather Shield’s business and its customer needs, which has allowed them to deliver exceptional results time-after-time. I would recommend Sartell for any size project. Their talented team is simply the best in the business.”
“Teradata Public Sector and The Sartell Group (TSG) have been working together for over 20 years. I started working with TSG when I was on the State of Missouri team. TSG was in the middle of a very large custom application development for our CAMS Workpapers and TaxCalc applications. TSG was a strong partner bring the subject matter expertise required to develop these applications that were specific to the State of Missouri Department of Revenue. Since that time there have been many other State engagements we have partnered on, and in all cases TSG has acted as an extension of our Teradata team. TSG has held with high regards by our joint customers and together we have helped State’s recover millions of dollars in Tax Revenue.”
“I have been working with The Sartell Group for going on almost 10 years and you will not find a better group of people to work with. They are always willing to help with any situation you may have and very quick to respond to all requests. Their customer service is appreciated as they will go above and beyond to get whatever you need. It has been a pleasure working with them and I look forward to many more years of working together.”
“Working with The Sartell Group has been an absolute delight and a definite example of under promising and over delivering! Our project manager, Sarah Deering, made such a difference in the application of the software they custom developed for my company. I have been through a lot of software implementations in my career and this one was flawless on the very first day!”
“The best part about working with The Sartell Group is that they really listen to your needs. They take the time to understand your business and then bring you a solution that is wildly simple and exceeds your expectations. It’s like they are an extension of your team.”
Request technical support for your custom software
The Sartell Group’s software technology support services are an extension of your internal team. Send us a message if you are searching for additional project management, technical, or quality assurance support.